Feedvance Terms of Use, v1.0

Last updated: 15 February 2026

These Terms govern use of the Feedvance service (the “Service”). If you are using the Service on behalf of a company or organization, you represent you have authority to bind that entity.

1. Parties and Contact

1.1 “Feedvance”, “we”, “us” means RaBu Media Integration, Horsensgade 18, Denmark, CVR/VAT: DK29473099, email: support@feedvance.com.
1.2 “Customer” means the individual or organization that creates an account, purchases a subscription, or otherwise uses the Service.
1.3 “Authorized Users” means individuals permitted by Customer to access the Customer workspace.
1.4 “Respondent” means a person invited by Customer to provide feedback via the Service.
1.5 “Feedback Subject” means the person the feedback is about (may be Customer or a third party).

2. The Service

2.1 The Service enables Customers to send invitations to Respondents and to collect structured feedback (ratings and free-text) and present aggregated insights.
2.2 Aggregation / anonymity design: The Service is designed to show aggregated insights only after a minimum number of responses has been collected (currently: 3). Customer acknowledges:
(a) the threshold is a product feature and may be configurable in future;
(b) no system can guarantee absolute anonymity; Customer and Authorized Users may be able to infer identities depending on context, free-text content, or small populations.

3. Accounts and Security

3.1 Customer must provide accurate registration information and keep it up to date.
3.2 Customer is responsible for all activity under its accounts and for maintaining the confidentiality of login credentials.
3.3 Customer must promptly notify Feedvance of any suspected unauthorized access.

4. Customer Responsibilities (Core)

4.1 Lawful basis and notices: Customer is responsible for ensuring it has a valid legal basis to:
(a) invite Respondents;
(b) collect and process feedback about the Feedback Subject; and
(c) provide any legally required notices to Respondents and Feedback Subjects.
4.2 Customer must not use the Service to collect or process:
(a) special-category/sensitive personal data (e.g., health, political opinions, religion, union membership) unless Customer has ensured a lawful basis and appropriate safeguards under applicable law; and
(b) data about children/minors.
4.3 Customer is responsible for configuring the Service appropriately for its context (e.g., respondent groups, thresholds, access permissions).

5. Acceptable Use

Customer and Authorized Users must not:
5.1 Use the Service in violation of law, regulation, or third-party rights.
5.2 Attempt to de-anonymize or identify Respondents, or encourage others to do so.
5.3 Use the Service to harass, discriminate, defame, or unlawfully surveil individuals.
5.4 Upload malware, probe or scan the Service, or interfere with security or integrity.
5.5 Provide feedback instructions that require Respondents to disclose passwords, financial info, national IDs, or other unnecessary personal data.

6. Content

6.1 “Customer Content” includes: invitee details, respondent submissions, optional messages, competency frameworks, and any other data Customer or Respondents submit.
6.2 Ownership: As between the parties, Customer owns Customer Content. Feedvance owns the Service and underlying software.
6.3 License to operate: Customer grants Feedvance a limited license to host, process, transmit, and display Customer Content solely to provide, secure, and improve the Service in accordance with these Terms and the DPA (if applicable).

7. Emails and Communications

7.1 The Service sends transactional emails (e.g., invitations, reminders, security notices).
7.2 Customer must ensure invitation messages do not include unnecessary personal data.

8. Subscriptions, Billing, Taxes, and Payments (Paddle)

8.1 Plans and pricing are described on our website or order form.
8.2 Merchant of Record: Purchases may be processed by Paddle as Merchant of Record. In that case, the buyer’s payment transaction is governed by Paddle’s checkout/buyer terms and Paddle may process billing/payment data as an independent controller. Feedvance receives payment settlement from Paddle net of fees, refunds, and taxes.
8.3 Cancellations and Refunds. You can cancel your subscription at any time. Cancellation takes effect at the end of your current billing period (monthly or annual), and you will retain access until then. We do not provide prorated refunds or credits for partial periods, except where required by law. If you are dissatisfied for any reason, you may request a full refund within 14 days of your initial purchase (first-time subscription). After 14 days, fees are non-refundable except where required by law. Where Paddle is the Merchant of Record, refund requests and chargebacks are processed by Paddle in accordance with its buyer terms and policies; you can typically request a refund via the link in your Paddle receipt (or we can submit the request to Paddle on your behalf).
8.4 Taxes: Where applicable, taxes (VAT/sales tax) may be calculated and collected at checkout.

9. Service Availability and Changes

9.1 We aim to keep the Service available but do not guarantee uninterrupted operation.
9.2 We may update or modify the Service from time to time. Material changes that affect Customer’s use will be communicated where reasonable.

10. Support

10.1 Support channels: support@feedvance.com.
10.2 Response times: 72 hours.

11. Term and Termination

11.1 These Terms apply from first use until terminated.
11.2 Customer may cancel at any time per subscription terms.
11.3 We may suspend or terminate access if Customer breaches these Terms, if required by law, or to protect security.
11.4 Data retention after termination. Upon termination, Customer Content handling is described in the DPA (if applicable) and/or our Privacy Policy. Unless Customer deletes earlier via the Service or requests earlier deletion, we retain Customer Content for up to 90 days after termination to allow for account reactivation, support and dispute handling, and backup/restore operations, after which it is deleted or anonymised, unless retention is required by law or otherwise agreed.

12. Confidentiality

Each party may receive confidential information from the other. Each party will protect the other’s confidential information using reasonable measures and use it only to perform under these Terms.

13. Disclaimers

13.1 The Service is provided “as is” and “as available”.
13.2 We do not warrant that insights are accurate, complete, or suitable for any particular purpose. Feedback is subjective and may be biased or incomplete.

14. Limitation of Liability

14.1 To the maximum extent permitted by law, neither party will be liable for indirect, incidental, special, consequential, or punitive damages, or loss of profits, revenue, goodwill, or data.
14.2 Our total liability under these Terms will not exceed the fees paid by Customer to Feedvance (or via Paddle) for the Service in the 12 months before the event giving rise to the claim.

15. Indemnity

Customer will indemnify and hold Feedvance harmless from claims arising out of Customer Content, Customer’s use of the Service, or Customer’s violation of law or third-party rights.

16. Governing Law and Venue

These Terms are governed by the laws of Denmark (excluding conflict of laws). Any disputes will be brought before the courts of Copenhagen, Denmark, unless mandatory consumer law provides otherwise.

17. Changes to These Terms

We may update these Terms. We will post the updated version with a new “Last updated” date. Material changes will be communicated via the Service or email where reasonable.